Terms of Service

 

1. Introduction and Scope

Welcome to the online store of Taronivla (hereinafter referred to as "we" or "us"). This Service Policy governs your purchase of kitchen furniture and use of our services. By accessing our website and placing an order, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. We are dedicated to providing high-quality kitchen furniture and services to customers in Australia.

2. User Accounts and Website Responsibility

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You agree not to use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction.

3. Products, Inventory, and Price Information

We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

4. Orders and Payment

All orders placed through our website are subject to our acceptance. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We accept various secure payment methods. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping Policy

Delivery Scope
We currently ship exclusively to addresses within Australia. We do not support delivery to other countries at this time.

Shipping Rates

• Free Shipping: Orders of 90 AUD and above (inclusive of 90 AUD) are eligible for free delivery.

• Standard Shipping: For orders under 90 AUD, a flat shipping fee of 9.99 AUD will be charged.

Processing Time
Please allow 1 to 3 business days for us to process your order and prepare it for dispatch.

Transit Time
Once dispatched, the transportation period typically fluctuates between 7 to 10 business days, depending on your location within Australia.

Shipping Methods
Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express to ensure your kitchen furniture arrives safely.

More Details
For more detailed information regarding shipping times, coverage areas, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation of Orders

Cancellation Conditions

• Orders may be cancelled directly within 48 hours of placement if the order has not yet been shipped.

• Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics carrier to deliver the items, and then contact us to initiate a return and refund.

Refunds
Refunds for cancelled orders will be returned to the same payment method you used for the purchase.

Arrival Time
Once the refund conditions are met, the funds will be returned to the bank card (Visa, MasterCard) account used for payment.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. Please contact us if it is overdue.

More Details
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Scenarios/Conditions
We offer an exchange policy for defective or damaged items. The exchange period is valid for 45 days from the date of receipt.

Steps for Users
To initiate a return or exchange, please contact our customer service team via email with your order number and clear photos or videos of the product condition. We will provide you with instructions on how to proceed.

Return and Exchange Process
Upon receiving your return request, we will review the evidence provided. If approved, we will provide you with the return address. Please do not send your purchase back to the manufacturer without our confirmation.

Return Method
Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

Refund Arrival Time
After the return is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. Please contact us if it is overdue.

More Details
For more detailed information regarding returns, exchanges, and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal data in accordance with applicable privacy principles. For full details on how we collect, use, and protect your information, please view our Privacy Policy.

9. Disputes and Applicable Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable to our operations, while respecting the consumer protection rights afforded to you in Australia. Any disputes arising out of or in connection with the use of our services shall be resolved through amicable negotiation.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers. You are granted a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, without our express written consent.

11. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. To the extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

12. Modification of Service Terms

You can review the most current version of the Service Policy at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

13. Contact Information

If you have any questions about this Service Policy, please contact us at:

Address: 32 HILLCREST AVE, TRENTON, NJ 08618-3437, United States
Phone: +1 (210) 887-2988
Email: info@taronivla.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)